General terms of sale and cancellation
The indicated prices get inclusive of all taxes. They include the expenses of the vehicle, the payment for the driver and the third-party insurance for the transported persons.
Are not included personal expenses of the customers as well as the outlays.
The price list ‘transfer’ for arrivals in stations or airports includes one hour and a half of expectation as from the hour planned to mitigate possible delays of flights or trains. Beyond, the hour of expectation will be charged.
The transported quantity of luggage is proportional in the capacity of the vehicle.
We are on no account responsible for valuables left in vehicles.
Our prices are subject to modification without advance notice.
In case of dispute, the commercial court of Bordeaux is only competent.
No insurance for cancellation or assistance is included in our prices . It is advisable to every customer. It is advisable to every customer to sign one.
The passengers have to possess ID card or passport.
It is strictly forbidden to smoke aboard vehicles.
Terms of payment
Except contract and for any punctual individual sale, will be asked a deposit of 30 % for the reservation and the signature of the order form. Except specific arrangements, the balance of the service will be adjust at the end of the mission.
Cancellation because of the customer :
The cancellation of a service 30 days before the date of execution entails no penalty.
If the cancellation is made between 30 and 15 days before the service, it will be charged 30 % fees.
If the cancellation intervenes between 14 days and 7 days before the date of execution, it will be charged 50 % of fees .
Less than 7 days it will be charged 100 % of fees.
Cancellation because of Transfers Excursions à la Carte:
The customer will have no compensation if the cancellation of the service is imposed by absolute necessity* But everything to assure the service, if necessary, by means of a subcontractor dispensing a service of equivalent quality will be made by Transferts Excursions à la Carte.
*Will be considered as case of absolute necessity, the resulting circumstances, after conclusion of the contract, after unforeseen events ( for example and not exhaustive, the traffic accidents entailing the delay of the vehicle, flat the difficulties of traffic bound, bad weather of an abnormal intensity, the acts of vandalism and terrorism, checks of police or customs, the wars, etc…)
Responsibility of the customer
T.E.C reserves the right to set up a procedure if the user devoted to some disturbance of his activity (degradation, bad behavior, depravation).